Principals of Good Customer Service

In every business or organization, even employees who have never dealt with the public must provide good customer service skills and habits at all levels.
How most employees treat each other and how they are treated by their employer indicate that is how the organization will treat the public and customers as a whole.
It is hard to train and teach someone who has decided that I’m not changing for anyone but we still have to try and give employees a chance to be trained.
So here are some of the good behaviors practice we all should demonstrate when handling colleagues or customers to that they get great, exceptional, and excellent customer service, external and internal.

Phone Etiquette with External Customers

• Offer an empathetic ear to the customer’s showing them the ability to understand and share they feeling towards the complaint , The complaint itself is as important in the customer’s mind as how the complaint is handle.
  *Customer’s may not always be right, but they never be made to feel that they are wrong regardless of the situation.
  The customer should always be treated with respect and employees must not see it as an opportunity to provide how knowledgeable they are even when the company or you is wrong.
  *Take ownership of the situation. If a customer complaint is outside the employee realm of authority, please seek assistance ,thus demonstrate that the employee understand the customer.
  *Always go the extra mile for your customers, many companies require the employees to guide the customer to the product or explain the service for what they are looking for rather then pointing them in a direction, thank about how it can create a positive customer experience when we apply this principle to all activities.
  *Empower all employees in how to deal with customers outcomes, employees that focus on the customer as a person with real needs enabled them to continue seek new ways to improve that customer experience. When every employee lives that experience it creates an atmosphere high in customer focus.
  *Bonus:Ask if there is anything else that they need. This gives the customers great confidence in you and the company because sometime a customer may have several requests that each require a solution. Every customer service employee should work to ensure a customer leaves fully happy and satisfied with his experience.
  *All employees may not always no how to deliver excellent customer service just management can ensure that all employees are provided with the necessary tools and training to non how to approach and develop great customerv service base on principles.
  *.For the greatest success ensure that every employee has a focus on how to provide good customer service.